Accessory Pieces
Figurines->
Specials ...PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS SITE.
Song Enterprises Inc offers the Beauty In Glass web site (the "Song Enterprises Inc Web Site" or "Web Site") to you, the user, conditioned upon your acceptance of all of the terms, conditions, policies and notices stated on the Web Site. By using the Web Site, you signify your acknowledgement of and agreement to these Terms and Conditions and any subsequent modifications. Song Enterprises Inc may revise these Terms and Conditions from time to time by updating this posting, with the new terms or conditions taking effect on the date of posting. You should review these Terms and Conditions every time you use this Web Site as they are binding upon you.
Shipping & Returns
Our Satisfaction Guarantee
Selecting the appropriate art for your home sometimes involves a bit of trial and error. Sometimes an item that looks like it will match your decor in a picture may not look right when you get it home. We want you to be satisfied with your purchase. Our return policy is as follows.
- You must contact us via email within 5 days of the arrival of your item. Because all our items are shipped via methods that use tracking, in the event of a discrepancy, the date of delivery from the carrier will be used as the delivery date.
- You must obtain from us a product return authorization number. - No items will be accepted with out that number written on the box.
- All original boxes and shipping boxes including packing materials must be returned in their original condition. The item must not be broken, scratched, worn etc. All returned items are inspected for damage. If you received free items with your shipment, they must be returned as well or you will be charged the retail cost of the item. We may waive this if you are returning a partial order.
- Cost of returning the item is your responsibility and it must be insured. We prefer that you return the item by the same carrier and method that it was sent to you.
- Refunds are issued minus the shipping amount on your invoice and a 10% Handling & Packing fee. The refund will be issued to the same credit card you used to pay for the item. No checks will be issued unless you paid by money order or personal check. Example - if you paid by Visa then the refund will be sent to your Visa account.
- Large orders of more than 5 items or items returned without a return authorization number will be subject to a 20% restocking fee. If you are unsure of a design please order just one item to test its appropriateness in your home.
- All items must be returned to our Arizona address regardless of where the item was shipped from. Song Enterprises Inc, 1634 Linda Drive Lake Havasu City, Arizona 86403
- Broken items - If your shipment is broken or damaged you must contact us within 5 days of the arrival of your item(s). Please take pictures of the damaged items as well as the packing container. Items will not be replaced without pictures showing the damage or you can send the item back to us. Do not discard any materials as most shipping companies will want to see the damaged item and/or container.
- Custom orders and closeouts do not qualify for refunds or exchange.
Shipping Times and General Information
Before we can ship, we process your order to verify availability of your product(s), shipping selections and credit card information. We will process your order within 1-3 business days and contact you if necessary. Your credit card will not be charged until your order ships.
How fast you receive your items depends on the shipping method you choose during the order process and where the item is coming from. We reserve the right to select the best method of shipping your item. Priority mail works well for small items such as animals, spun glass figurines and some flowers. All other items will be shipped UPS, FedEx or DHL and your invoice will be adjusted accordingly. We will email you with any changes to your shipping requests.
All shipping time estimates are in business days. Ground Shipping is estimated to be 2-7 business days depending on your location.
Please note that the time quoted on the shipping calculator is an approximate transport time once your item has been shipped. It is NOT the time from when you place the order until it arrives at your door.
****Please Send us a Note with your order if you require your items by a certain date. We will call and discuss the options available. ******
Actual shipping times vary by your location, product and method. Most items ship from our warehouse in Lake Havasu, Arizona. Items such as the Serviente Glass will ship from the artist's studio in New York and are usually made when ordered - this can take 6-8 weeks for delivery. Other glass lines may ship directly from the manufacturer or importer and that can take a while longer. In that case, we will email you with an update on the status of your order. Please remember that most of the items on this site are handmade and are NOT mass produced, therefore depending on the time of year and popularity of certain items, you may have to wait longer for items to be sent.
If the item you order is out of stock or will be delayed, we will email you with an update on the status of your order. If you wish to change your method of shipping, we can do so at your request and adjust your shipping rate accordingly. WE WILL NOT PROCEED WITH THE ORDER WITHOUT YOUR APPROVAL.
If you order more than one pair of items and we do not have all items available in stock, we will send them separately at no extra cost to you.
How will you contact me regarding my order?
Immediately after you place an online order we'll send an automatically generated acknowledgement.
*** Please make sure you use a valid email address when you register your account. Our primary method of contacting you is by email. We will not be responsible for bounced emails or emails that are rejected by Spam filters.****
You will receive confirmation of shipment within 1-3 business days, or be notified of any delay at that time. Availability of items is subject to stock on hand and/or availability of items from manufacturers. Credit card transactions are subject to verification by issuing bank.
Shipping Areas and Restrictions
Orders can be shipped only to locations within the U.S. Song Enterprises Inc ships to all 50 states using UPS, Fedex or DHL delivery or on some items, the U.S. Postal Service. International orders may be accepted by request. Any duties, taxes or other fees associated with international orders are the responsibility of the purchaser.
We offer USPS as a shipping option to be used on small items such as the figurines. All wine glasses, decanters, long stem flowers, etc will not be shipped USPS. Due to a high percentage of breakage on certain items with certain carriers, we reserve the right to change the carrier. If you need your items quickly, please email us for a quote.
Personal and Noncommercial Use
The Song Enterprises Inc Web Site is for your personal and noncommercial use. As a condition to your continued use of the Web Site, you covenant and warrant to Song Enterprises Inc that you will not use the Web Site for any purpose that is unlawful or prohibited by these Terms and Conditions.
Disclaimer of Warranties
Neither Song Enterprises Inc nor its officers, directors, members, employees, agents, third party information providers, merchants, licensors or the like warrant that the Web Site or its operation will be accurate, reliable, uninterrupted or error-free. If your use of the Song Enterprises Inc Web Site results in the need for servicing or replacing property, material, equipment or data, neither Song Enterprises Inc nor any of its officers, directors, members, employees, or agents is responsible for those costs. No agent or representative has the authority to create any warranty regarding the Web Site on behalf of Song Enterprises Inc. Song Enterprises Inc reserves the right to change or discontinue any aspect or feature of the Web Site at any time.
Song Enterprises Inc does not assume any liability for the contents of any material provided on the Web Site. Reliance on any information presented on the Web Site, is at your own risk.
You acknowledge that, in connection with the Web Site, information will be transmitted over local exchange, inter-exchange and Internet backbone carrier lines and through routers, switches and other devices owned, maintained and serviced by third party local exchange and long distance carriers, utilities, Internet service providers and others, all of which are beyond the control and jurisdiction of Song Enterprises Inc. Accordingly, Song Enterprises Inc and its officers, directors, members, employees and agents assume no liability or responsibility for, the delay, failure, interruption or corruption of any data or other information transmitted in connection with use of the Web Site.
WITHOUT LIMITING THE FOREGOING, EVERYTHING ON THE WEB SITE IS PROVIDED TO YOU "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE. NON-INFRINGEMENT, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR ANY OTHER WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE Song Enterprises Inc MAKES NO WARRANTIES ABOUT THE ACCURACY, RELIABILITY, COMPLETENESS OR TIMELINESS OF THE WEB SITE CONTENT, SOFTWARE, TEXT, GRAPHICS AND LINKS, OR ABOUT RESULTS TO BE OBTAINED FROM USING THE WEB SITE OR Song Enterprises Inc's SERVICES. Limitation of Liability YOUR SOLE REMEDY FOR DISSATISFACTION WITH AND DAMAGES ALLEGEDLY RESULTING FROM YOUR USE OF THE Song Enterprises Inc WEB SITE AND/OR THE CONTENT OR INFORMATION CONTAINED WITHIN THE Song Enterprises Inc WEB SITE IS TO STOP USING THE WEB SITE. IN NO EVENT SHALL Song Enterprises Inc, ITS OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES AND AGENTS, OR ANY THIRD PARTIES MENTIONED AT THE WEB SITE BE LIABLE FOR ANY COSTS, DAMAGES AND EXPENSES WHATSOEVER(INCLUDING, WITHOUT LIMITATION, HEALTH PROBLEMS, DIRECT, INDIRECT, INCIDENTAL, SPECIAL EXEMPLARY, PUNITIVE AND CONSEQUENTIAL DAMAGES, LOST PROFITS OR DAMAGES RESULTING FROM LOST DATA OR BUSINESS INTERRUPTION) RESULTING FROM THE USE OR INABILITY TO USE THE Song Enterprises Inc WEB SITE OR THE CONTENT OF THE WEB SITE WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT Song Enterprises Inc IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES AND COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. IN SUCH STATES AND COUNTRIES Song Enterprises Inc's LIABILITY IS LIMITED TO THE EXTENT PERMITTED BY LAW. REMEDIES UNDER THIS AGREEMENT ARE EXCLUSIVE AND ARE LIMITED TO THOSE EXPRESSLY PROVIDED FOR IN THIS AGREEMENT.
Indemnification
You agree to defend, indemnify and hold Song Enterprises Inc, its officers, directors, members, employees and agents, licensors and suppliers harmless from and against any claims, actions or demands, liabilities and settlements, including, without limitation, legal and accounting fees, resulting from, or alleged to result from, your use of the Web Site in a manner that violates or is alleged to violate these Terms and Conditions. Song Enterprises Inc shall provide you with prompt notice of any such claim, suit or proceeding and shall reasonably cooperate with you, at your expense, in your defense of any such claim, suit or proceeding.
Links/Advertisements
The Song Enterprises Inc Web Site may link to other sites operated by third parties. The inclusion of any link to such sites does not imply endorsement by Song Enterprises Inc of the sites, but is for your reference and convenience only. Song Enterprises Inc is not responsible for the content or accuracy of any off-site pages or any other sites linked to Song Enterprises Inc. Nor does Song Enterprises Inc recommend or endorse any specific products or procedures that may be mentioned on or represented in advertisements on the Web Site. Linking to any other off-site pages or other sites is at your own risk and subject to the Terms and Conditions of Use of any hyper-linked site.
Unless otherwise prohibited under these Terms and Conditions, you are hereby licensed to create hyperlinks to the content on the Song Enterprises Inc Web Site, provided that the hyperlink accurately describes the content as it appears on the Web Site. Song Enterprises Inc reserves the right to revoke this license generally or your right to use specific links, at any time and may normally break any hyperlink at anytime without prior notice. Under no circumstances may you "frame" the Web Site or any of its content or copy portions of the Song Enterprises Inc Web Site to a server, except as part of an Internet service provider's incidental caching of pages. Each page within Song Enterprises Inc must be displayed in full (including all trademarks, branding, advertising and promotional materials) without any accompanying frame, border, margin, design, branding, trademark, advertising or promotional materials not originally
displayed on the page within Song Enterprises Inc.
Copyrights
Song Enterprises Inc retains full copyright ownership, rights and protection in all material contained on the Song Enterprises Inc Web Site (including all software, HTML code and other code). Except as otherwise expressly provided in these Terms and Conditions, you may not copy, distribute, transmit, display, perform, reproduce, publish, license, rewrite, create derivative works from, transfer, or sell any material contained on the Web Site without the prior written consent of the copyright owner. You agree not to modify any documents, graphics, images or other material found on this Web Site.
You may, however make single copies of materials displayed on the Song Enterprises Inc Web Site for your own personal and noncommercial use only, provided any copies include the copyright and other notices displayed with the materials on the Web Site. You may not distribute such copies to others, whether or not for a charge or other consideration, without prior written permission from Song Enterprises Inc or the copyright owner of the copied material.
None of the material contained on the Song Enterprises Inc Web Site may be reverse-engineered, disassembled, decompiled, transcribed, stored in a retrieval system, translated into any language or computer language, retransmitted in any form or by any means (electronic, mechanical, photo reproduction, recordation or otherwise)resold or redistributed without the prior written consent of Song Enterprises Inc.
All content of this web site Copyright 2005 Song Enterprises Inc. All rights reserved.
General Provisions
You expressly agree that exclusive jurisdiction for any dispute with Song Enterprises Inc, or in any way relating to your use of Song Enterprises Inc's Web Site ("Legal Action"), resides in the courts of the Mohave County, State of Arizona. You further agree and expressly consent to the exercise of personal jurisdiction in the courts of the State of Arizona in connection with any such dispute. Any Legal Action that is subject to the jurisdiction of federal courts shall be instituted in a federal court in the State of Arizona. These Terms and Conditions are governed by the internal substantive laws of the State of Arizona, without regard to conflict of law principles. If any provision of these Terms and Conditions are found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect. No waiver of these Terms and Conditions shall be deemed a further or continuing waiver of such term or condition or any other term or condition. Any cause of action you may have with respect to Song Enterprises Inc must be commenced within one year after the claim or cause of action arises or such claim or cause of action is barred.
Notice
Song Enterprises Inc may deliver notice to you under these Terms and Conditions by means of electronic mail, a general notice posted on Song Enterprises Inc's Web Site, or by written communication delivered by first class U.S. mail. You may give notice to Song Enterprises Inc at any time via electronic mail or by letter delivered by first class postage prepaid U.S. mail or overnight courier at the addresses shown below:
Song Enterprises Inc
Attention: Legal Notice
1634 Linda Drive, Lake Havasu City, Az 86403
- OR -
Email: info@beautyinglass.com
With "Legal Notice" in the subject line.
